“Last used Aircall phone number” - Will be updated each call to reflect the Aircall number that call was made/received on (in the E164 format). “Last Aircall call outcome” - Will be updated each call to reflect the call outcome of that call, including being empty if the outcome is set to be “None.” “Last Aircall call timestamp” - Will be updated each call to reflect the time that call started. The four custom properties for your contacts are: To accommodate this, the Aircall integration makes use of four custom contact properties which are updated on every call, allowing you to enroll and/or re-enroll your workflows each time a call is made, and make the most of your Aircall integration! This can be done by clicking 'Delete this integration' on the bottom left of the General section.In HubSpot you will be able to set up workflows to automate certain post-call actions. For more information on deactivating integrations, please visit this page.ĭelete the integration entirely.
This option is best for Users who would like to save their settings so that the integration can be re-activated at a later time. Toggle it off by selecting 'Inactive' on the settings page. If you wish to uninstall your HubSpot integration you can: You are able to customize your integration name to make it easier to identify from any other integrations. You are able to select who the Owner of a call activity or new Contact will be should no Owner be found (this can be set to 'Nobody' or any of the HubSpot users on your account).
You are able to select if you want numbers/contacts you are calling that are saved in HubSpot to create a contact directly in Aircall and keep that synchronized contact up to date. ⚠️ For more information on how turning off contact creation affects calland ticket logging, please visit How Does the HubSpot Integration Work? You are able to select if you want numbers/contacts you are calling with Aircall that are not already saved in HubSpot to create a new contact. You are able to select if you want call or SMS activity to create logs in HubSpot only during each number’s business hours, or for any call (even out of business hours). For more information on reporting with Aircall Tags, please visit our article here.įor each call or SMS, we allow for a ticket to be created, which you can manage from this section.
#Aircall hubspot free
As an alternative, please feel free to make use of Aircall Tags to notate the outcome of your calls. ⚠️ Please note that custom Outcomes are not supported by the Aircall-HubSpot integration. Missed incoming call with voicemail : No answer or None or Left voicemail Missed incoming call without voicemail : No answer or None Please note a number is considered “wrong” when it is identified as being invalid or does not exist. Outbound call to a wrong number : Wrong number or No answer or None Outbound call to a contact already in a call: Busy or No answer or None Please note that outbound calls are considered unanswered when the user hangs up without being connected to the contact, automated message, or voicemail of the number being called. Outbound unanswered call: No answer or None Please note that outbound calls which connect to automated messages or voicemails will also be counted as “Answered.” Outbound answered call : Connected or None
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